Order Policy

Once you have selected the items you want to purchase, you are ready to place your order. Sunrise Greenhouse offers a four-step ordering process:

* Finalizing the items in your Shopping Basket
* Completing shipping and billing information
* Reviewing your order
* Receiving an order confirmation

Step 1: Shopping Basket
The shopping basket contains all the items you selected while shopping. During this step, you can add or delete items, and change quantities.

Step 2: Shipping & Billing
You are asked to provide your billing address as well as the shipping address for any gift recipients.

Step 3: Review Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order.

Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the contact information for Customer Service in case you need assistance.You can use the order number on this page to track the status of your order 24 hours after it has been placed.

Shipping
You should expect to receive delivery within approximately 14 business days in the 48 contiguous states unless otherwise noted.

Canceling an Order
To cancel your order, contact us using the information provided you on your purchase receipt, include your order number, name, billing address, and items ordered. We'll acknowledge your request upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.

Purchasing Online
We accept Mastercard, Visa, American Express, Discover, money orders, online Checks and regular checks. please note that we wait for all checks to clear the bank before shipping your garden structure.

We will work with purchase orders - however we do require payment before shipping.

When You Receive Your Order

Please Note:
With all greenhouses, and other items that ship by freight, the purchaser is responsible for getting the items off of the delivery truck. We recommend you have at least 2-4 people to help you remove your items. The driver is not responsible for removing the packages. Also, some freight trucks are not able to deliver up your driveway. You are then responsible to remove the items and transport them by other means, carry them or by pick-up truck, to your house. If you have questions please contact us.

Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.